Centre of Excellence for Change
In 2004, the state of Tamil Nadu in India faced a serious water crisis: The state of 60 million people had historically relied on its system of surface reservoirs and groundwater resources to meet its water needs. However water management and farming practices that evolved during India's "Green Revolution" had severely taxed the state's freshwater supply. The problem was not simply an issue of water demand exceeding water supply, but also of poor water management practices at every level: senior policy-makers, government field officers and communities.
In response, a group of officials in the state's water utility launched the Democratisation of Water Management Initiative to improve water service delivery and achieve sustainable and equitable water supply. They did this by changing the perspectives and behaviors of government officers in the water sector and facilitating a collaborative relationship between these officers and the communities they served.
Screening and Identification Process:
Best Practices Award Finalist (2013 Category 2)
To improve water service delivery and achieve sustainable and equitable water supply.
Technologies and Techniques Implemented:
Shifting individual values towards sound water management practices; strengthening relationships between water utility officers and villagers